CVS Health Announces Leadership Changes in Care Delivery Business

CVS Health, a major player in the healthcare industry, has made significant changes to its care delivery leadership, signaling a strategic shift in its retail health and home health businesses. These moves come as the company continues to integrate its recent acquisitions and streamline operations across its diverse healthcare portfolio.

Retail Health Leadership Transition

Jon Thiboutot, a CVS veteran with over two decades of experience, has been appointed as the new president of retail health at CVS. Thiboutot, who most recently served as MinuteClinic's vice president of operations, brings extensive knowledge of CVS's retail health operations to his new role. This appointment follows the transition of Dr. Creagh Milford, who previously held dual roles overseeing both retail health and Oak Street Health.

Dr. Milford, who was named president of Oak Street Health in May, will now focus exclusively on leading the value-based medical clinic chain for seniors. This move allows for dedicated leadership in both the retail health and Oak Street Health divisions, potentially enabling more focused growth and development in these key areas of CVS's business.

Changes at Signify Health

In a parallel development, Paymon Farazi, the president of CVS-owned home health firm Signify Health, has announced his departure from the company. Farazi, who joined Signify in 2022 as chief product officer before CVS's $8 billion acquisition, will be leaving later this month.

Marcus Lanznar, previously the vice president of product and operations at Signify, has been immediately promoted to fill Farazi's role. Lanznar, who has been with Signify since 2020, is poised to lead the company through its next phase of integration with CVS Health's broader healthcare ecosystem.

Financial Performance and Outlook

These leadership changes come at a time when CVS Health is experiencing improved financial performance. After facing challenges with heightened medical costs in its insurance arm last year, the company has seen a turnaround in 2025. In its second-quarter earnings report, CVS increased its adjusted earnings outlook, reflecting growing confidence in its business strategy.

However, the company's health services unit, which includes Caremark and CVS's health delivery assets, experienced an 18% year-over-year decline in adjusted operating income. This decrease was partially attributed to a higher medical loss ratio at Oak Street Health, highlighting the ongoing challenges in managing the complex healthcare delivery landscape.

As CVS Health continues to evolve its care delivery model and integrate its various healthcare businesses, these leadership changes underscore the company's commitment to optimizing its operations and positioning itself for future growth in the competitive healthcare market.