Sutter Health CHRO Tackles Burnout and Retention in Healthcare Workforce

In a recent interview with Healthcare Dive, Deborah Yount, Senior Vice President and Chief Human Resources Officer (CHRO) at Sutter Health, shared insights on addressing burnout and improving retention in the healthcare sector. Yount, who joined Sutter Health's executive team in January 2025, has focused on implementing strategies to support the organization's workforce and enhance employee experience.

Combating Burnout Through Development and Engagement

Yount emphasized the importance of creating a purposeful work environment where employees feel valued and can make a difference. Sutter Health has implemented a "development for all" strategy, providing virtual learning programs that have been accessed by 16,000 employees this year alone. This focus on continuous growth and skill development has contributed to increased engagement and reduced burnout among staff.

The health system's efforts have yielded positive results, with an attrition rate of approximately 9%, significantly lower than the industry standard of 15-16%. Yount attributes this success to the consistency in staffing, which helps alleviate the burden on employees who might otherwise have to absorb additional workloads.

Investing in People Managers

Recognizing the crucial role of leadership in employee satisfaction, Sutter Health is developing a new certification program aimed at building "best-in-class people leaders." This initiative is part of a broader strategy to invest in people managers, providing them with the tools and knowledge necessary to effectively lead their teams.

The program consists of eight modules covering various aspects of management, including financial understanding, operations, performance management, and communication skills. Yount stressed the importance of creating learning opportunities for managers, acknowledging that this area has sometimes been underemphasized in the past.

Simplification and Technology Integration

Survey results from Sutter Health's employee experience assessment revealed opportunities for simplification and improved access to resources and technology. Yount highlighted the potential role of artificial intelligence in enhancing work processes and reducing burnout.

The organization is also focused on creating a safe work environment, addressing both psychological and physical safety concerns for employees. This holistic approach to employee well-being is seen as critical in maintaining a resilient and engaged workforce.

As the healthcare industry continues to face challenges related to burnout and retention, Sutter Health's multifaceted approach under Yount's leadership provides valuable insights for other organizations seeking to support their workforce and improve overall employee satisfaction.